NHTSA Complaint #713473 — 1997 FORD F-350 POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	713473
Vehicle	1997 FORD F-350
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	November 1, 1998
Date Filed	October 18, 1999
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NY

Consumer Description

I HAVE HAD THREE REPLACEMENT TRANSMISSIONS MODEL: (E-4OD). I NOW HAVE 48,000 ON MY TRUCK AND I NEED A FOURTH TRANSMISSION. THE PROBLEM CONSISTS OF POOR SHIFTING (HARD SHIFTS, UNTIMELY SHIFTING, SHIFTS INTO OD WHEN IT IS OFF, AND YOU MUST DEPRESS GAS PEDAL MODERATLEY TO PROCEED IN REVERSE) I REPORTED THIS PROBLEM INITIALLY ON NOV OF 98, AND THE DEALERSHIP REPLACED THE TRANSMISSION EACH TIME FREE OF CHARGE BUT THEY ONLY WOULD PUT A RE-MANUFACTURED TRANSMISSION IN IT DUE TO THEY MEET THE SAME SPECS. AS NEW TRANSMISSIONS. I HAD THE ENGINEER FROM FORD AT MY DEALERSHIP TWO WEEKS AGO AND HE FOUND NO PROBLEMS BUT THE TECHNICIAN THAT NORMALLY PROVIDES SERVICE ON MY TRUCK STATED IT WAS NOT ACTING UP FOR SOME REASON ON THAT DAY. I KNOW THERE HAVE BEEN MULTIPLE PROBLEMS WITH THIS TRANSMISSION, (THE TOWN OF WALLKILL, NY DIAL-A-BUS HAS- I THINK OVER 80 REPLACEMENT E-4OD TRANSMISSIONS - IT IS ALSO SERVICED AT VILLAGE FORD) I HAVE ALSO FOUND OUT FROM OTHER F-SERIES DIESEL AUTOMATIC OWNERS THAT MANY HAVE HAD PROBLEMS WITH THEIRS. I FEEL I HAVE HAD THE RUN-AROUND BY FORD AND I AM VERY DISSATISFIED WITH THIS VEHICLE. PLEASE LOOK INTO THIS PROBLEM - I DIDNOT FIND ANY INFO ON YOUR WEB SITE BUT I KNOW THERE ARE MANY TECHNICAL SERVICE BULLETINS ON THIS COMPONENT. THANK YOU IN ADVANCE! - KURT HAHN

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