NHTSA Complaint #713452 — 1999 DODGE RAM

THIS VEHICLE SINCE NEW HAS HAD CONTINUING BRAKING AND STEERING PULLS, IS EXTREMELY UNSTABLE AND UNCOMFORTABLE TO DRIVE. WHILE HOLDING STEERING WHEEL STRAIGHT VEHICLE WILL BE UNDECIDED ABOUT WHETHER TO DRIFT LEFT OR RIGHT, AND EVEN AFTER SEVERAL ATTEMPTS BY THE DEALER WHICH INCLUDE TWO SEPERATE FULL WEEKS OF TIME AT THE DEALERSHIP, PLUS THREE DAYS OF WORK BY THE FACTORY FIELD REP. AND A FEW OTHER ATTEMPTS, THE VEHICLE IS STILL DRIFTING AND PULLING ON BRAKING. THE FIRST ATTEMPT I WAS TOLD THAT NOTHING WAS WRONG WITH THE VEHICLE, ALL THE WAY TO THE TIME PRIOR TO THE FACTORY REP. WORKING ON IT ACTUALLY WRITTEN ON MY REPAIR ORDER "KEITH WE HAVE ALIGNED YOUR RIG TILL THE COWS COME HOME, WE NEVER DID EXPERIENCE A BRAKE PULL AT ANY TIME. I DID HAVE THE TECH. DRIVE THE VEHICLE HOME OVERNIGHT. I THINK IT WILL DO WHAT YOU WANT, IF ANY FURTHER ALIGNMENT NEEDED YOU CAN DO IN YOUR SHOP AND SET IT HOW YOU WANT." UPON RECIEPT OF THE VEHICLE IT RESPONDED EXACTLY THE SAME. AFTER THE FACTORY REP. WORKED ON IT I SPOKE WITH HIM ON THE PHONE ON TUESDAY 10-12-1999, AND HE SAID "I THINK IT'S GOOD ENOUGH BUT I'D LIKE TO KEEP IT ANOTHER DAY AND SWAP TIRES, AND MAYBE EVEN BRAKE LINING, TO SEE IF IT WILL MAKE A DIFFERENCE." HE ALSO STATED THAT UPON INITIAL BRAKING THE VEHICLE WANTED TO GO LEFT BUT SEEMED TO TRACK PRETTY WELL. CLEARLY NOT STATING "IT'S FIXED" BUT RATHER SHOWING THAT EVEN HE WAS NOT SATISFIED WITH THE "REPAIRS". UPON RECIEPT OF THE VEHICLE THIS LAST TIME I DROVE APPROXIMATELY 1 MILE TO THE FIRST STOP SIGN AND UPON BRAKING VEHICLE PULLED LEFT. I IMMEDIATELY TURNED AROUND AND WENT BACK TO THE DEALER HOPING TO TALK TO KEVIN THE OWNER, WHOM I HAD ALREADY SPOKEN TO BUT HE WAS NOT IN AT THAT TIME. I AM STILL WAITING TO HEAR FROM HIM.