NHTSA Complaint #713298 — 1996 CHRYSLER LHS

MY CAR WAS REPAIRED AT OLSON TIRE - STORE # 06-17 IN PORT ST LUCIE FLORIDA ON MAY 11, 1999. MY INVOICE SAYS THEY REPLACE A RACK AND PINION UNIT AND A TIE ROD END AT A COST OF $1521.86 INCLUDING LABOR AND APPLICABLE TAXES. ON FRIDAY, OCT 8, 1999, I WAS BACKING OUT OF PARKING SPACE WHEN I HEARD A "CLUNK" I LOOKED AROUND SAW THAT I DID NOT HIT ANYTHING AND TRIED TO PULL FORAWRD. THE CAR JUST ROCKED IN PLACE. I GOT OUT AND SAW THAT MY D. SIDE TIRE WAS TURNED AND THE P.SIDE TIRE WAS STRAIGHT. BOTTOM LINE WAS THAT THE BOLT THAT HOLDS THE RACK IN WAS SHEERED OFF (BROKE). ACCORDING TO WHAT I HAVE BEEN TOLD , THESE BOLTS JUST DON'T BREAK. MY WARRANTY COMPANY WILL NOT PAY FOR THE REPAIR BEACUSE A BOLT IS HARDWARE??? AND OLSON WANTED TO CHRAGE ME $300++++ TO FIX THE PROBLEM. I AM VERY CONCERNED ABOUT THIS"BOLT". HAD I BEEN DRIVING WHEN THIS OCCURRED , THERE COULD HAVE BENN SOME VERY SERIOUS CONSEQUENCES. WHERE DO I GO FROM HERE??