NHTSA Complaint #712311 — 1995 FORD EXPLORER

THIS IS MY 3RD TRANSMISSION. MY 1994 EXPLORER HAD AN IREPREPAIRABLE TRANSMISSION, SO I HAD TO UPGRADE AT MY COST TO THE 1995. IN MY 1995 I AM NOW FACED WITH REPLACING MY 2ND TRANSMISSION. SO FAR I HAVE BEEN TOLD THE FORD FACTORY REP DOES NOT TALK TO THE PUBLIC. FOR EACH INCIDENT I HAVE AT LEAST 2 WEEKS OF "DOWN TIME" WHILE WAITING TO HAVE THE VEHICLE REPAIRED. THE TRANSMISSION TECH AT TOWN & COUNTRY FORD HERE IN CHARLOTTE, NC INDICATES HE SEES THIS PROBLEM OFTEN WITH THE EXPLORERS, YET NO OFFICIAL RECOGNITION FROM FORD. I FEEL POWERLESS, AND AT THE TOTAL MERCY OF FORD. MY BMW HAD 388,000 WHEN I SOLD IT AND IT NEVER HAD TRANSMISSION PROBLEMS. MY VEHICLE HAS BEEN PROPERLY SERVICED, YET THE FORD WARRANTY SEEMS TO SPEAK FOR ITSELF...INADEQUATE. THIS IS APPARENTLY DUE TO AN INFERIOR, FAULTY PRODUCT. FORD NEEDS TO DO A BETTER JOB BACKING UP THEIR PRODUCTS, AND NEEDS TO DO A SIGNIFICANTLY BETTER JOB RESPONDING TO A CONSUMER WITH HABITUAL MAJOR PROBLEMS SUCH AS THIS TRANSMISSION. HOW DOES FORD EXPECT TO FOSTER REPEAT BUSINESS IF THE MESSAGE THEY CLEARLY SEND IS THE FACTORY REP IS NOT AVAILABLE TO JOHN Q PUBLIC. WHAT THE HECK IS THEIR JOB DESCRIPTION? I KNOW THE FACTORY REPS FROM THE COMPETING MFG'ERS DO FIELD QUESTIONS AND ISSUES FROM THE PUBLIC. I INTEND TO LEAVE FORD IF THIS IS THE BEST THEY CAN DO AND GO TO GMC, OR A FOREIGN MFG UNLESS I CAN GET SOME ACKNOWLEDGEMENT AND RELIEF!!!