NHTSA Complaint #712232 — 1994 CHRYSLER LHS

DEAR NHTSA, IN JANUARY I BOUGHT A 94 CHRYSLER LHS IN GOOD CONDITION FROM A FRIEND. IT HAD AROUND 75000 MILES ON IT WHEN I BOUGHT IT. BEFORE I BOUGHT IT, SHE TOLD ME THAT SHE HAD REPAIRED THE AC NUMEROUS TIMES AND THE WARRANTY HAD EVEN BEEN EXTENDED ON IT UNTIL 70,000 MILES. ALSO, I READ IN CONSUMER REPORTS THAT IN CANADA, THE CHRYSLER LHS AC WARRANTY WAS EXTENDED TO 7 YEARS OR 150,000 KM TO ADDRESS AC EVAPORATOR PROBLEMS. WITH THAT IN MIND, WHEN I TRIED TO USE THE AC IN THE SPRING/SUMMER, IT SMELLED LIKE THE NASTIEST, WORST SMELL EVER AND I COULDN'T USE IT. WHEN I TOOK IT TO THE CHRYSLER DEALERSHIP, THEY TOLD ME THAT I NEEDED A NEW AIR CONDITIONING SYSTEM FOR $1500. WHEN I BROUGHT UP THE HISTORY OF REPAIRS, THEY OFFERED NO PAYMENT HELP WHATSOEVER. I DECIDED TO TAKE MY CAR TO MY REGULAR REPAIR SHOP, AND THEY TOLD ME THAT IT WAS ONLY THE EVAPORATOR, AND IT WOULD COST ME AROUND $500 TO FIX. I PAID FOR THAT. THE REASON THAT I AM TELLING YOU THIS IS BECAUSE THE PART WAS DEFECTIVE, AND THE DEALERSHIP NOT ONLY WOULDN'T HELP ME WITH THE REPAIRS (EVEN THOUGHT THEY KNEW THE AC HAD A HISTORY OF PROBLEMS) BUT THEY TRIED TO SELL ME MORE UNNECESSARY PARTS (THE REST OF THE AC SYSTEM). THE SECOND PROBLEM THAT I AM HAVING, WHICH HAS NOT BEEN FIXED IS THE RACK AND PINION. IN MID JANUARY I TURNED ON THE CAR ONE DAY AND THE POWER STEERING WAS OUT. I TOOK IT TO MY GOOD MECHANIC (NOT THE LIAR/THIEF CHRYSLER DEALERSHIP) AND HE TOLD ME THAT THE RACK AND PINION NEEDED TO BE FIXED/REPLACED, ANOTHER $400-500 JOB. INSTEAD OF FIXING IT, I DECIDED TO DO A LITTLE BIT OF RESEARCH AND I NOTICED YOUR INVESTIGATION PE99044 WHICH STARTED ON JUNE 28,1999 AND I WANTED YOU TO KNOW THAT MY RACK AND PINION IS ALSO DEFECTIVE, AND IT NEEDS TO BE REPLACED. THANK YOU FOR ALL OF YOUR HELP AND PLEASE FEEL FREE TO E-MAIL ME AT [email protected] THANKS AGAIN!!!