NHTSA Complaint #711679 — 1992 BUICK LESABRE

I HAVE CONTACT SEVERAL BUICK DEALERSHIPS ON NUMEROUS OCCASIONS AND BEEN TOLD EVERYTHING FROM "I FOLLOWED A CHEMICAL TRUCK TOO CLOSELY" TO A BAD PRIMER AND PAINT PROBLEM THAT THEY ARE UNWILLING TO MAKE RIGHT. I FINALLY CONTACT GENERAL MOTORS DIRECTLY AND FILED A COMPLAINT WITH THEIR CUSTOMER SERVICE DEPARTMENT AND A CASE NUMBER WAS ISSUED. I WAS INSTRUCTED TO GO TO THE DEALER NEAREST MY HOME AND HAVE THE SERVICE MGR. LOOK AT IT. HE DID AND SAID THAT I WOULD HEAR FROM BUICK. I DID, THEY SENT ME A LETTER INCLUDING A CERTIFICATE FOR $500 OFF THE PURCHASE OF A NEW BUICK. I CALLED THEM AND SAID THIS WAS UNACCEPTABLE AND THEY JUST DON'T CARE. THEY ARE EXPERTS AT THE RUN-AROUND AND STALLING TACTICS. I HAD FINALLY GIVEN UP WHEN A FRIEND SENT ME A CONSUMER REPORTS ARTICLE THAT SPECIFICALLY MENTIONED YOUR WEBSITE AND 1988-1992 BUICK PAINT PROBLEMS. I FOUND THAT A TSB #570502 EXISTS SPECIFICALLY FOR 92 LESABRE PAINT PROBLEMS AND NEED ANY HELP I CAN GET TO CONVINCE BUICK OR GM TO DO THE RIGHT THING. A PERSON WHO SPENDS $25,000 ON A VEHICLE IN 1992 SHOULDN'T HAVE TO HAVE A COMPLETE NEW PAINT JOB IN 1999 OR BACK IN 1995 WHEN THE PROBLEM FIRST APPEARED. NOW THIS IS A WIDESPREAD PROBLEM OVER NEERLY THE ENTIRE CAR EXCEPT THE HOOD WHICH WAS REPAINTED DUE TO AN ACCIDENT. NOW THE ROOF IS STARTING TO RUST AND PAINT COMES OFF IN LARGE FLAKES AND WHEN IT RAINS OR GETS WET, IT STREAKS MILKY COLORED WATER FROM WHATEVER IS UNDER THE PAINT. I TOOK THE CAR TO 2 DIFFERENT AUTO BODY SHOPS AND BOTH STATE THIS IS AN ORIGINAL PAINT DEFECT. PLEASE HELP WITH ANY INFORMATION YOU CAN PROVIDE!! THANK YOU, CATHY HAYS