NHTSA Complaint #711505 — 1998 FORD CONTOUR ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH

Complaint Details

ODI Number	711505
Vehicle	1998 FORD CONTOUR
Component	ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
Date of Incident	June 22, 1999
Date Filed	September 17, 1999
Mileage	N/A miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

ELECTRICAL SMELL AND SMOKE CAME FROM DASH AREA. WIFE AND 2 CHILDREN ABANDONED CAR. CAR WAS SERVICED AT DEALER IN GEORGIA. TWO DAYS AFTER FIRST REPAIR SAME ELECTRICAL SMELL AND SMOKE. WIFE AND TWO CHILDREN ABONDONED CAR FOR A SECOND TIME. WIFE IS CONCERNED OVER CHILDRENS SAFETY. TAKEN TO SECOND DEALER. SERVICE MANAGER OBSERVED PROBLEM WHILE HE WAS DRIVING VEHICLE. SMOKE WAS COMING FROM DASH. DEALER QUICKLY OPENED GLOVE BOX. VEHICLE WAS REPAIRED AT NO CHARGE THE SECOND TIME. PROBLEM WAS WITH WIRING HARNESS. NEITHER THE DEALER NOR FORD HAS INFORMED ME OF ROOT CAUSE. AM CONCERNED PROBLEM CAN AGAIN OCCUR WITHOUT WARNING. HAVE READ SIMILAR COMPLAINTS TO NHTSA. DESIRE TO KNOW ROOT CAUSE, AND FIX TO ASSURE SAFETY OF FAMILY.

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