NHTSA Complaint #710986 — 1985 LINCOLN CONTINENTAL

MY LINCOLN CONTINENTAL CAUGHT FIRE UNDER THE HOOD. ALL INDICATIONS ARE THAT THIS WAS CAUSED BY A DEFECTIVE AIR SUSPENSION CONTOL MODULE. I UNDERSTAND THAT THERE WAS A RECALL (NHTSA 85V04) TO REPLACE THIS PART ON 1985 LINCLON MANUFACTURED FROM 11/84 TO 3/85. WHEN I CALLED FORD MOTOR COMPANY'S CUSTOMER ASSISTANCE CENTER, I WAS ADVISED, ON MORE THAN ONE OCASSION, THAT MY VEHICLE WAS NOT A PART OF ANY RECALL. HOWEVER, I HAVE SINCE DETERMINED AND FORD'S RESEARCH GROUP HAS CONFIRMED THAT MY VEHICLE WAS MANUFACTURED ON 3/6/85. THIS INDICATES TO ME THAT FORD MOTOR COMPANY FAILED TO RECALL MY VEHICLE IN ERROR. THE FIRE WAS A RESULT OF THIS ERROR. MY CAR IS NOT DRIVEABLE AS A RESULT OF THE FIRE. I AM REQUESTING THAT FORD MOTOR COMPANY RECTIFY THIS SITUATION BY EITHER FULLY REPAIRING MY VEHICLE OR BY REIMBURSING ME THE FULL RETAIL MARKET VALUE THAT IT WILL COST TO REPLACE THE VEHICLE (ALONG WITH ANY OTHER EXPENSES I HAVE INCURRED AS A RESULT OF THE FIRE). THE CAR IS AVAILABLE FOR EXAMINATION AT MY RESIDENCE. PLEASE ADVISE ME AS TO HOW TO PROCEED FROM THIS POINT TO GET A TIMELY RESOLUTION TO MY PROBLEM. THANKS, IN ADVANCE FOR YOUR TIMELY REPLY.