NHTSA Complaint #710482 — 1997 CHEVROLET SUBURBAN

OUR CHEVY SUBURBAN HAS JUST OVER 50,000 MILES AND IS PAST THE WARRANTY MILEAGE. ON A TRIP TO LAS VEGAS, THE TRUCK STARTED TO JERK FIERCLY INTO GEAR. WHEN I ACCELERATED, THE TRUCK WOULD JERK INTO GEAR. THE TRANSMISSION SPECIALIST THAT DID THE REPAIRS ADVISED US THAT THE TORQUE CONVERTER HAD GONE OUT, AND SHRAP METAL WAS GETTING INTO THE TRANSMISSION FLUID. THIS HAPPENED IN A MATTER OF 1 DAY. THE TECHNICIAN ALSO ADVISED US THAT HE HAD PERFORMED THE SAME REPAIRS ON 3 OTHER CHEVY SUBURBANS THAT DAY ALONE. WE WERE TOLD THAT THIS WAS NOT CAUSED BY "NORMAL WEAR AND TEAR" AND THAT THIS SHOULD NOT BE HAPPENING TO A TRUCK WITH ONLY 50,000 MILES. I TOOK THE TRUCK IN TO GET THE TIRES BALANCED, AND WAS TOLD THAT THE FRONT BRAKES NEEDED TO BE REPLACED. WHEN THE TECHNICIAN WAS BEGINNING TO REMOVE THE BRAKE PADS- HE NOTICED THAT THERE WERE CRACKS IN THE ROTORS. WE WERE ADVISED THAT THE CRACKS WERE HEAT CRACKS, AND THAT WE WOULD NEED TO PURCHASE NEW ROTORS. ONCE AGAIN, WE WERE TOLD THAT THIS WAS NOT CAUSED BY"NORMAL WEAR AND TEAR".