NHTSA Complaint #710383 — 1996 FORD CONTOUR

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	710383
Vehicle	1996 FORD CONTOUR
Component	ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Date of Incident	August 4, 1999
Date Filed	August 23, 1999
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NM

Consumer Description

THE PCM MODULE IS A CRITICAL EMISSION CONTROL DEVICE. ACCORDING TO THE WARRANTY BOOK PROVIDED WITH THE VEHICLE, IT IS COVERED IF IT IS REPLACED. HOWEVER, A FAILURE (LOSS OF PROGRAMMING) IS NOT CONSIDERED A PART FAILURE. IT WOULD APPEAR THAT A LOSS OF PROGRAMMING IS A FAILURE (MEMORY?). THE FORD MFG. CONSUMER LINE WAS CONTACTED ON 8/23/99. THE FORD MFG. EXPLAINED THAT ONLY WHEN A PART IS REPLACED IS THIS COVERED; SINCE ONLY RE-PROGRAMMING IS REQUIRED, FORD IS NOT OBLIGATED TO REPAIR THIS PCM MODULE. THIS SEEMS TO BE IN CONFLICT WITH FEDERAL EMISSION WARRANTY.

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