NHTSA Complaint #710133 — 1993 FORD TAURUS

VEHICLE STALLED AT TRAFFIC SPEED OF 65 MPH. HAVE HAD 3 OTHER INCIDENTS AT VARIOUS SPEEDS. I HAVE TAKEN THE VEHICLE TO THREE DEALERS THUS FAR AND NO ONE WILL FIX THE CAR. I TOLD THE DEALERS THAT THE CAR ONLY STALLS AFTER TRAVELING APPROX 75 TO 100 MILES. NO DEALER HAS BEEN WILLING TO DRIVE THE CAR LONG ENOUGH TO DUPLICATE THE PROBLEM. I HAVE CALLED FORD MOTOR CO. TWICE TO COMPLAIN AND GOT NO HELP SO FAR. DEALERS HAVE TOLD ME THAT THEY HAVE DONE DIAGNOSTICS ON THE CAR, BUT I DO NOT BELIEVE THEM BECAUSE THEY HAVE NOT CHARGED ME ANYTHING. DEALERS HAVE KEPT MY CAR ANYWHERE FROM 1 TO 4 DAYS AND DONE NO REPAIRS WHATSOEVER. EVERY TIME A DEALER HAS HAD MY CAR, I HAVE HAD TO INITIATE ALL CALLS TO INQUIRE ON THE STATUS OF THE CAR. I GOT ONE CALL IN 4 DAYS FROM CLONNINGER FORD HERE IN SALISBURY. EVEN ON THE LAST DAY THEY HAD THE CAR, THEY DID NOT CALL AND TELL ME WHAT THE STATUS OF REPAIR WAS. (WHICH WAS NONE). I HAVE STRESSED HOW DANGEROUS IT IS TO HAVE THE CAR STALL IN HIGHWAY TRAFFIC BUT NO ONE SEEMS TO CARE. WHEN I CALLED GERRY WOOD WHERE I BOUGHT THE CAR, I SPOKE TO MS. WOOD WITH MY COMPLAINTS. HER ANSWER TO ME? "THAT'S WHY PEOPLE STRIVE TO BUY NEW CARS RATHER THAN USED ONES." I POINTED OUT TO HER THAT THE CAR I BOUGHT ONLY HAD 42,000 MILES AT TIME OF PURCHASE AND THAT I HAD ALSO BOUGHT AN EXTENDED WARRANTY TO COVER ANY NEEDED REPAIRS. HOWEVER, MY WARRANTY IS NO GOOD IF THE DEALERS WILL NOT TEST OR REPAIR THE CAR. SHE DID NOT SEEM TO CARE AND TOLD ME THAT IT WAS A RISK EVERYONE TOOK WHEN THEY BOUGHT A USED CAR AND THAT THERE WAS NOTHING SHE COULD DO FOR ME. I HAVE HAD THE CAR TO TRI-CITY FORD IN EDEN, WHERE IT STALLED WHEN I WAS VISITING MY SISTER IN THE HOSPITAL. (100+ MILES FROM MY HOME, STRANDING ME). NO REPAIRS BECAUSE DEALER COULD NOT DUPLICATE THE PROBLEM AFTER HAVING IT THREE DAYS. I TOOK TO CLONNINGER FORD IN SALISBURY AND GOT THE SAME RESULTS AFTER 4 DAYS OF KEEPING THE CAR. PLAZA FORD, LEXINGTON NC KEPT CAR FOR 1 DAY AND DIDN'T EVEN TOUCH IT! MORE......