NHTSA Complaint #709478 — 1995 FORD WINDSTAR

ENGINE AND ENGINE COOLING:ENGINE issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	709478
Vehicle	1995 FORD WINDSTAR
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	July 11, 1999
Date Filed	August 2, 1999
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MN

Consumer Description

I NOTICED THE TEMPERATURE GUAGE ACTING ABNORMALY AT 59, 925 MILES. MY VAN WAS DRIVEABLE, SO I DID CONTINUE TO DRIVE IT. THE DEALERSHIP WAS CLOSED DURING THE WEEKEND. I CALLED IMMEDIATELY ON MONDAY MORNING, AND THE EARLIEST I COULD GET MY VEHICLE IN WAS TUESDAY EVENING. ON TUESDAY EVENING, MY MILEAGE WAS 60,057. FORD HAD EXTENDED THE WARRANTY ON THE HEAD GASKET TO 60,000. EVEN THOUGH THE TROUBLE OCCURRED BEFORE 60,000 MILES, I COULD NOT GET MY VEHICLE INTO A FORD SERVICE CENTER UNTIL AFTER THE 60,000. AS A RESULT, FORD DOES NOT WANT TO DO ANYTHING ABOUT THE REPAIR. THE GASKET FAILURE ALSO DAMAGED OTHER ENGINE PARTS. AS A RESULT, I NEEDED TO REPLACE THE ENGINE IN MY VAN.

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