NHTSA Complaint #709412 — 1997 PLYMOUTH VOYAGER

EQUIPMENT:APPLIANCE:AIR CONDITIONER issue reported to NHTSA

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Complaint Details

ODI Number	709412
Vehicle	1997 PLYMOUTH VOYAGER
Component	EQUIPMENT:APPLIANCE:AIR CONDITIONER
Date of Incident	August 29, 1997
Date Filed	July 30, 1999
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NJ

Consumer Description

THIS HAS BEEN A REPEATED PROBLEM THAT THE DEALER CANNOT DUPLICATE. THE PROBLEM IS THAT THE AIR CONDITIONER FAILS DURING A LONG DURATION SUSTAINED HIGH SPEED (HIGHWAY DRIVING) TRIP THAT THEY OBVIOUSLY CANNOT DUPLICATE. THE PROBLEM EXISTS AND OCURRS EVERY TIME IN THE DESCRIBED SENARIO. HOWEVER, SINCE THEY CANNOT DUPLICATE, THEY WILL NOT REPLACE THE AIR CONDITIONER AS I REQUESTED IN THIS LAST VISIT (07/30/1999). THIS PROBLEM HAS SPANNED THREE SUMMERS, EVER SINCE OWNING THE VEHICLE. I BELIEVE THAT THE DEALER HAS FAITHFULLY WORKED IN MY INTEREST TO CORRECT, HOWEVER, AFTER EXHAUSTING EVERY ALTERNATIVE WITH NO OTHER SOLUTION, I AM STILL LEFT WITH A FAULTY AIR CONDITIONER. I PLAN TO CONTACT THE MANUFACTURER NEXT TO PETITION A SOLUTION.

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