NHTSA Complaint #708989 — 1994 JEEP GRAND CHEROKEE ENGINE AND ENGINE COOLING:ENGINE

Complaint Details

ODI Number	708989
Vehicle	1994 JEEP GRAND CHEROKEE
Component	ENGINE AND ENGINE COOLING:ENGINE
Date Filed	July 22, 1999
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

MY JEEP GRAND CHEROKEE IS 2-WHEEL DRIVE AND IS NOT TAKEN OFF-ROAD NOR OTHERWISE DRIVEN ABUSIVELY. DESPITE THIS I HAVE HAD FOUR (4) ENGINE MOUNT FAILURES SINCE I PURCHASED THE VEHICLE. SOME OF THE FAILING MOUNTS WERE MOUNTS THAT WERE PREVIOUSLY REPLACED. IN ADDITION, THE FAILED ENGINE MOUNTS HAVE CAUSED OTHER DAMAGE TO THE TRANSMISSION MOUNTS AND OTHER ENGINE PARTS WHICH I HAVE HAD TO REPLACE. THE MAINTENANCE TECH AT LITHIA JEEP INFORMED ME THAT THE ENGINE MOUNT FAILURES WERE A COMMON PROBLEM BUT WWERE NOT ADDRESSED IN ANY RECALL OR INTERNAL CHRYSLER COMMUNICATION TO THE CUSTOMERS. I WOULD LIKE TO HAVE MY REPLACEMENT COSTS ASSOCIATED WITH THE ENGINE MOUNTS AND RELATED REPAIRS RETURNED AND WOULD LIKE TO HAVE IMPROVED ENGINE MOUNTS INSTALLED.

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