NHTSA Complaint #708807 — 1996 DODGE RAM 2500

DEALERSHIP AND CHRYSLER HAVE ACKNOWLEDGED THAT THIS IS A KNOWN FAULT AND A TECHNICAL SERVICE BULLETIN HAS BEEN FILED WITH NHTSA YET THEY REFUSE TO RESOLVE THE PROBLEM CITING THAT THE VEHICLE HAS BEEN MODIFIED WITH AN AFTERMARKET LIFT KIT. I HAVE BEEN IN CONTACT WITH ONE OTHER DODGE VEHICLE OWNER WITH THE SAME PROBLEM. HIS NAME IS RICHARD HARDY (714) 964-0483. HE HAS ALSO BEEN DENIED WARRANTY WORK. HE, ALONG WITH A LOCAL SUSPENSION SHOP HAVE WORKED TO IDENTIFY THE PROBLEM WITH THE BRAKES AND SUSPENSION. UNABLE TO LOCATE THE PROBLEM, HE SUBMITTED TO DODGE'S DEMOANDS OF REMOVING THE LIFT KIT ( THIS IS A DIFFICULT 6 HOUR PROCESS). THE PROBLEM STILL EXISTED WHEN THE LIFT KIT WAS REMOVED. WHEN THE VEHICLE WAS RETURNED TO MR. HARDY AFTER THE WARRANTY WORK WAS COMPLETED IT STILL EXHIBITS THE SAME PROBLEM. AS THIS IS A KNOWN PROBLEM AND EXISTED PRIOR TO THE INSTALLATION OF THE LIFT KIT, I HAVE REFUSED TO REMOVE MY LIFT KIT AS IT HAS NO BEARING ON REMEDYING THE PROBLEM. I AM APPEALING TO YOU TO HELP ME RESOLVE THIS ISSUE. *AK