NHTSA Complaint #708421 — 1997 FORD WINDSTAR

SEATS issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	708421
Vehicle	1997 FORD WINDSTAR
Component	SEATS
Date of Incident	January 1, 1998
Date Filed	July 9, 1999
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	TN

Consumer Description

MY WIFE HAS A DAMAGED SPINAL COLUMN DUE TO FLAWED NATURE OF VAN SEATS. OUR PRIVATE DOCTOR, THE SERVICE MANAGER AT STEVE MARSH FORD AT MILAN, TENNESSEE HAVE BOTH STATED THAT WINDSTAR VAN HAVE A FLAWED SEAT DESIGN. ALSO VIRTUALLY EVERYONE I HAVE TALKED TO WHO HAVE DRIVEN A WINDSTAR FOR LENGTHY PERIODS OF TIME STATE THEY ARE UNCOMFORTABLE AND PAINFUL. OUR SEAT WAS A SPECIAL SEAT DESIGNED TO MOVE FORWARD TO ALLOW FOR DRIVER SIDE ENTRY INTO VAN. THE SITTING PORTION OF SEAT IS FLAWED AND DURING PROLONGED DRIVING THE POSTERIOR BECOMES NUMB, PAINED AND IN THE CASE OF MY WIFE DAMAGED. THE VAN IS UNSAFE TO OPERATE AND HAS NEARLY GOTTEN MY FAMILY KILLED DUE TO FACT THE PAIN CAUSED BY THE SEATS CAUSES ON TO SQUIRM AND TRY TO MOVE THE BODY RESULTING IN LOSS OF SAFE CONTROL OF VEHICLE.

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