NHTSA Complaint #708212 — 1997 FORD CONTOUR

STEERING:RACK AND PINION issue reported to NHTSA

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Complaint Details

ODI Number	708212
Vehicle	1997 FORD CONTOUR
Component	STEERING:RACK AND PINION
Date of Incident	April 15, 1999
Date Filed	July 4, 1999
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

THIS CONTOUR HAS A MODERATE STEERING/ HYDRAULIC NOISE WHEN TURNING AT ANY TIME. FORD ACKNOWLEDGED THE DEFECT DURING THE WARRANTY PERIOD. THE DEALER STATED THAT THE RACK AND PINION COMPONENT WOULD HAVE TO BE REPLACED. THEN THEY CHANGED THEIR MIND FORD TOLD DEALER NOT TO CHANGE THE UNIT. STATED THAT FORD WAS WORKING ON A FIX FOR PROBLEM. MAY TAKE UP TO SIX MONTHS. I HAD A LAWYER WRITE A LETTER TO FORD ASKING FOR A BUY BACK. THEY REFUSED AND STATED THAT THE NOISE WAS "NORMAL." WELL, WHICH IS IT? A NOISE THAT A DEALER WAS GOING TO REPLACE THE UNIT TO FIX, THAT THE FORD ENGINEERING IS SUPOSEDLY WORKING ON, OR A NORMAL NOISE? MY WIFE IS SCARED TO DRIVE VEHICLE SAYS THE NOISE IS GETTING WORSE. I THOUGHT STEERING SYSTEM IS A SAFETY SENSITIVE SYSTEM. *AK

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#721426 — April 18, 2000 — TOOK MY CAR IN FOR RATTLING WHEN DRIVING AND STEERING. THEY ORDERED TACK SHIELD AND BOLTS. TOOK IT BACK IN, THEY IN...

#537111 — June 19, 1998 — STEERING FAILURE.

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