NHTSA Complaint #708068 — 1999 TOYOTA CAMRY VISIBILITY:WINDSHIELD

Complaint Details

ODI Number	708068
Vehicle	1999 TOYOTA CAMRY
Component	VISIBILITY:WINDSHIELD
Date of Incident	April 30, 1999
Date Filed	June 30, 1999
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	WI

Consumer Description

WINDSHIELD WAS SCRATCHED WHEN BOUGHT. DEALER TRY TO POLISH OUT BUT COULDN'T SO REPLACED WINDSHIELD WITH OEM GLASS. REPLACED GLASS HAS EXTREME DISTORTION AND WAVINESS WHEN LOOK OUT TOWARDS REARVIEW MIRROR AND PASSENGER SIDE. TOOK BACK TO DEALER AND THEY ORDERED NEW WINDSHIELD. HAD SAME DISTORTION. DEALER ORDERED MORE WINDSHIELDS AND HAD SAME DISTORTIONS. CONTACTED TOYOTA CUSTOMER SERVICE. NOW CUSTOMER SERVICE AND AREA REP TELLING ME ALL TOYOTA CAMRYS HAVE THIS DISTORTION IN GLASS AND IS CONSIDERED A "COMMON ITEM" INSTEAD OF A DEFECT. HAVE CHECKED AFTERMARKET GLASS AND MOST SEEMS TO HAVE SOME DISTORTIONS TO A VARYING DEGREE. THIS DISTORTION IS NOT JUST AT THE EDGE OF THE WINDSHIELD AND IS DISTRACTING WHEN DRIVING AND COULD POSSIBLY AFFECT SAFETY. IS THIS A COMMON PROBLEM IN NEW VEHICLES? MY PREVIOUS VEHICLES DID NOT HAVE THIS DISTORTION. GLASS TECHNICIAN CALLS IT "CROSS GRAIN DISTORTION". *AK

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