NHTSA Complaint #707360 — 1999 FORD TAURUS

SUSPENSION:FRONT issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	707360
Vehicle	1999 FORD TAURUS
Component	SUSPENSION:FRONT
Date of Incident	May 6, 1999
Date Filed	June 9, 1999
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MA

Consumer Description

I JUST PURCHASES A NEW 1999 4-DOOR FORD TAURUS SE ON 5/3/99. I SENT THE CAR BACK TO BE REPAIRED TO THE MANUFACTURER 2 TIMES IN THE LAST MONTH TO HAVE THE PROBLEM CORRECTED. THE PROBLEM STILL EXISTS. I AM MEETING WITH THE GENERAL MANAGER STEPHEN DINGER SOMETIME THIS WEEK TO HAVE HIM COME ALONG FOR A TEST DRIVE TO WITNESS FIRST HAND THE SHAKING OF THE FRONT END. WE HAVE BEEN TOLD THAT IT IS A TIRE PROBLEM, AND THAT THE TECHNICIANS HAVE REPAIRED THE PROBLEM, BUT THE FRONT END AND STEERING WHEEL STILL SHAKES QUITE SIGNIFICANTLY OVER 60MPH. CAN YOU HELP ME WITH ANY ADVISE ON HOW TO GO ABOUT GETTING OUT OF THE LEASE OR HAVING THE MANUGFACTURER SOMEHOW GIVE US A NEW VEHICLE SEEING THAT THIS PROBLEM DOES NOT APPEAR TO BE JUST A TIRE BALANCE PROBLEM. THANK YOU. *AK

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