NHTSA Complaint #706965 — 1996 MERCURY MYSTIQUE

STEERING:HYDRAULIC POWER ASSIST SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	706965
Vehicle	1996 MERCURY MYSTIQUE
Component	STEERING:HYDRAULIC POWER ASSIST SYSTEM
Date of Incident	October 15, 1996
Date Filed	May 28, 1999
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

WE HAVE HAD A PROBLEM WITH THIS CAR SINCE WE BOUGHT IT. FIRST IT WAS THE DRIVESHAFT WHILE WE WERE TRAVELING THEN IT WAS THE PAINT STARTING TO CRACK, THEN IT WAS THE POWER STEERING GOING OUT WHEN IT WAS RAINING. DEALERSHIP HAD NO IDEA WHAT WAS WRONG. JUST FOUND OUT WHEN MY HUSBAND TOOK A/C SWITCH OUT THAT IT WAS BURNED. CALLED DEALERSHIP WHEN IT FIRST HAPPENNED EVEN THOUGH WE STILL HAD AN EXTENDED WARRANTY AND WANTED MONEY OUT OF US. WE COULDN'T AFFORD IT. PLEASE SEE IF ANY OF THESE ARE DEFECTS TO WHERE A DEALER IN WEST PALM BEACH CAN CORRECT THE PROBLEM AT NO COST. OUR WARRANTY HAS EXPIRED AT 60,000 MILES. CAR STILL VIBRATES AND WE HAVE NO A/C AND IT IS HOT HERE IN FLORIDA. WE WOULD ALSO LIKE TO GET THE PAINT TAKEN CARE OF US THEY KNEW ABOUT IT FROM THE BEGINNING WHEN WE BOUGHT THE CAR. ALONG WITH THE POWER STEERING GOING OUT. THEY SAID NOTHING WAS WRONG. THIS WAS JIM HAYES FORD IN HARRISBURG, IL. WE NOW LIVE IN FLORIDA SO IF YOU CAN HELP US SOLVE THESE PROBLEMS IT WOULD BE GREATLY APPRECIATED. THANKING YOU IN ADVANCE. JEANETTE PRATHER PLEASE E-MAIL ANYTHING YOU HAVE TO [email protected]. *AK

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