NHTSA Complaint #706959 — 1998 BUICK REGAL

ELECTRICAL SYSTEM issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	706959
Vehicle	1998 BUICK REGAL
Component	ELECTRICAL SYSTEM
Date of Incident	April 28, 1999
Date Filed	May 28, 1999
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

RECURRING A/C, ELECTRICAL SYSTEM, AND WINDOW VIBRATION PROBLEMS HAVE NOT BEEN RESOLVED BY THE MANUFACTURER, DESPITE NUMEROUS ATTEMPTS. WAS REFERRED TO A BUICK REGIONAL REP, WHO CONSISTENTLY LIED ABOUT THE FACT THAT BUICK WAS AWARE OF THESE PROBLEMS IN NUMEROUS (MAYBE ALL) 1998 REGALS. WHEN THAT DIDN'T DETER ME AND THE TRUTH ESTABLISHED, HE ATTEMPTED TO USE PHYSICAL THREATS TO GET ME TO BACK DOWN. THAT DIDN'T DETER ME EITHER. BBB ARBITRATION PROCESS WAS A FARCE. BBB ADMITTED THAT THE VEHICLE WAS CONSIDERED A LEMON, BUT THEIR RESOLUTION WAS TO LET BUICK HAVE THE CAR FOR AN ADDITIONAL 30 DAY PERIOD TO ATTEMPT TO REPAIR IT. NEITHER THE BBB, NOR BUICK FOLLOWED THE BBB'S OWN ARBITRATION RULES. BUICK REP AND ARBITRATOR BOTH LIED DURING THE ARBITRATION HEARING, DESPITE TAKING AN OATH AT THE BEGINNING OF THE PROCEEDINGS. THESE FACTS HAVE BEEN WELL DOCUMENTED, AND WERE WITNESSED BY ANOTHER PERSON WHO ATTENDED THE HEARING ON MY BEHALF. READY TO START LEGAL PROCEEDINGS TO PROTECT MY RIGHTS AND OBTAIN A TRULY FAIR RESOLUTION COMPENSATE FOR THESE DEFECTS. ALSO WANT TO MAKE SURE BUICK DOESN'T TREAT OTHER CUSTOMERS THE WAY THEY HAVE TREATED ME. *AK

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