NHTSA Complaint #706922 — 1997 SUBARU LEGACY

I RECEIVED A LETTER FROM NHTSA DATED 4/13/99 INDICATING THAT I HAD BEEN GRANTED APPROVAL FOR AN AIR BAG SWITCH, BUT IT HAD NOT YET BEEN INSTALLED. ACTUALLY, I HAVE NOT RECEIVED SUCH A LETTER, THEREFORE, THE SWITCH HAS NOT BEE INSTALLED. UPON CONTACTING SUBARU, THEY HAVE NO KNOWLEDGE OF A SWITCH KIT. CLEARLY, THERE IS A LACK OF COMMUNICATION BETWEEN OWNERS, DEALERS AND THE NHTSA. I HAVE TRIED, IN VAIN, TO CONTACT YOU BY TELEPHONE. HOWEVER, THE ONLY THING I HAVE BEEN ABLE TO CONTACT IS THE AUTOMATED ATTENDANT, AND WHEN I REQUEST A "HUMAN" TO TALK TO, I GET DISCONNECTED. I'D APPRECIATE A RESPONSE BY A HUMAN. INFORMATION REQUEST, NO SAFETY DEFECT INCLUDED. *AK