NHTSA Complaint #706682 — 1997 PONTIAC SUNFIRE

VEHICLE WAS TAKEN TO LOCAL GM DEALER FOR ITS FIRST FRONT END ALIGNMENT AFTER PURCHASE. SERVICE CHECK BY DEALER FOUND LEFT AND RIGHT LOWER A FRAMES AND THE STABLIZER LINKS PLUS BOTH FRONT TIRES HAD TO BE REPLACED BEFORE AN ALIGNMENT COULD BE DONE. EST COST $350. UPON INVESTIGATION WHEN SPEAKING WITH MAINTENANCE PERSONNEL I DISCOVERED THAT THIS IS A HIGH FAILURE ITEM. THE PERSONEL INFORMED ME THAT THEY REPLACED THESE CONTROL ARMS ALL THE TIME. THEY KNOW IT IS A VERY POOR DESIGN AND CAUSES PROBLEMS WITH CUSTOMERS. THE SERVICE MANAGER INFORMED THAT THERE HAS NOT BEEN A RECALL AS TO DATE CONCERNING THIS ITEM. THE SERVICE MANAGER SAID HE CAN REPLACE JUST THE BUSHING , BUT THAT WOULD NOT LAST BUT A SHORT TIME AND THAT I WOULD BE BACK AGAIN. I HAVE EXAMINED THE CAR MYSELF AND I AM NOT IMPRESSED WITH THE DESIGN OF THIS CONTROL ARM. I DO AGREE WITH THE SERVICE MANAGER THAT IT IS A POORLY DESIGNED CONTROL ARM AND SHOULD BE RECALLED FOR PROPER REDESIGN AND REPAIR. *AK