NHTSA Complaint #706073 — 1994 BMW 318IS

I PURCHASED THE CAR IN NOV. 1994 FROM GEARHART BMW IN DENVILLE, NEW JERSEY. FOUR MONTHS AFTER THE PURCHASED DATE, I DISCOVERED A NOISE THAT WAS COMING FROM BEHIND ME WHILE I WAS DRIVING APPROXIMATELY 50 MPH. I WENT BACK TO THE DEALER TO COMPLAIN THE SITUATION AND THEY SAID THE NOISE YOU HEARD WAS PROBABLY THE TIRE NOISE. I STOPPED AT ONE OF THE NEAREST TIRE'S DEALER AND HAD THEM CHECKED MY VEHICLE. THEY SAID THAT THE NOISE WAS COMING FROM THE DRIVE TRAIN. I REQUESTED THE TIRE'S DEALER TO TYPE UP A SUMMARY FOR MY RECORD. I SHOWED IT TO THE GEARHART DEALER THEN THEY DENIED IT. HOWEVER, I STILL HEARD THE NOISE SO I KEPT GOING BACK TO THE DEALER AND TRIED ANOTHER DEALER FOR A SECOND OPINION. I EVEN TRIED TO CALL THE CUSTOMER SERVICE OF BMW HEADQUARTER, .. NO SOLUTION ! ! !.... FINALLY WHEN THE MANUFACTURER'S WARRANTY OF MY VEHICLE ALMOST CAME TO BE EXPIRED, THE MORRISTOWN BMW REVEALED THE PROBLEM TO ME AND TOLD ME THERE WAS NOTHING THEY COULD DO. AT THAT TIME, I WAS SO ANGRY BECAUSE FOR ONLY ONE REASON THAT I AM 100% BELIEVE THAT THE DEALER HAD THE KNOWLEDGE ABOUT THE NOISE, HOWEVER, FAILED TO DISCLOSE THE INFORMATION TO ME AS THE CUSTOMER. AT THIS MOMENT AS I AM WRITING THE LETTER, I ONLY HAVE ONE HOPE THAT MAYBE YOU WANT TO INVESTIGATE TO SEE IF THERE IS ANY SAFETY HAZARD. IF YOU NEED FURTHER ASSISTANCE PLEASE FEEL FREE TO CALL ME AT MY WORK #: (973) 966-2501. I GREATLY APPRECIATE FOR YOUR TIME IN INVESTIGATING THIS MATTER. BEST REGARDS, ELIA IMAN , QUALITY ENGINEER.