NHTSA Complaint #706037 — 1995 CHRYSLER CONCORDE

I HAD ALL RECOMMENDED SERVICING DONE AT BOTHUN'S (EAU CLAIRE) ON 3-16-99 INCLUDING TRANSMISSION FLUID CHANGE. THEY REPORTED NO PROBLEMS WITH THE TRANSMISSION AT THAT DATE. WITHIN THE MONTH I BEGAN HAVING DIFFICULTY GETTING THE CAR INTO REVERSE. IT WOULD SHIFT ERRATICALLY OR NOT AT ALL. I CALLED BOTHUN ON 4-16-99 AS PROBLEMS GOT WORSE. THEY EXAMINED THE CAR 4-19-99 AND TOLD ME THE TRANSMISSION PUMP/TRANSMISSION WAS LEAKING BADLY AND NEEDED REPLACING. CHRYSLER CUSTOMER SERVICE OFFERED TO PAY 75% OF THE COST AFTER BOTHUN'S CONTACTED THEM ABOUT THE REPAIR. I WAS NOT WILLING TO PAY FOR THE REPAIR AS I FELT IT WAS A PREMATURE FAILURE OF THE TRANSMISSION WITH THE CAR HAVING FEWER THAN 50,000 MILES. I AGREED TO HAVE THE WORK DONE AND PAY 25% SINCE I NEED THE CAR,BUT I FEEL THAT CHRYSLER SHOULD PAY THE REST OF THE BILL. IT DOES NOT SEEM NORMAL WEAR AND TEAR FOR THIS TO HAPPEN IN A 1995 CAR WITH LOW MILEAGE AND GOOD CARE. MY PORTION OF THE BILL WAS $433.36 WHICH I WOULD LIKE REIMBURSED.