NHTSA Complaint #705692 — 1995 CHEVROLET SUBURBAN

THE METAL OF THE DIRVER'S SEAT FRAME IS CRACKING AND SPLITERING WHERE IT THE LEFT FRONT CORNER IS ATTACHED TO THE POWER SEAT RAIL/TRACK. INITIALLY I REPORTED A SQUEAKING NOISE FROM SEAT TO A MD CHEVY DEALER IN 1996, WHO FOUND NOTHING WRONG AND EXPLAINED IT OFF AS NORMAL WEAR AND TEAR AND SEAT WOULD NOT BE REPLACED. ON APRIL 14TH, 1999 I DISCOVERED METAL FRACTURES AFTER SQUEAKING NOISE BECAME INCREASINGLY LOUDER AND TRYING TO FIGURE OUT ITS CAUSE. CONTACTED CHEVROLET AT THEIR WEB SITE AND EXPRESSED MY CONCERN OVER THE APPEARENT MATERIAL FAILURE OCCURING. I RECIEIVED AN EMAIL ASKING THAT I CONTACT A SERVICE REPRESENTATIVE AT 800-222-1020. I WAS TO GIVE THE REPRESENTATIVE MY REFERENCE FILE NUMBER: 990206345. I SPOKE WITH A MS. PAMELA DORSEY AT EXTENSION 3732. MS. DORSEY WAS VERY CURT AND INDICATED THAT CHEVROLET MOTOR DIVISION WOULDN'T DO ANYTHING ABOUT THIS PROBLEM. I RESEARCHED THE NHTSA DATA BASE ON THIS VEHICLE AND FOUND 25 COMPLAINTS ON THE SAME SEAT WITH THE SAME SYMPTOMS. SINCE I AM A MEMBER OF THE U.S. ARMED FORCES, I DON'T MAKE THE KIND OF MONEY TO PURCHASE ANOTHER SEAT FOR THIS VEHICLE. NOTWITHSTANDING THE STRUCTURAL INTEGRITY OF THE SEAT FRAME FAILING IN FIVE YEARS AND UNLIKE THE OTHER COMPLAINTS, IT'S A JUST A MATTER OF TIME WHEN MY SEAT DETACHES, WORSE YET, WHILE DRIVING.