NHTSA Complaint #705622 — 1997 CHEVROLET SILVERADO ENGINE AND ENGINE COOLING:ENGINE:GASOLINE

Complaint Details

ODI Number	705622
Vehicle	1997 CHEVROLET SILVERADO
Component	ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
Date of Incident	April 10, 1999
Date Filed	April 14, 1999
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	AR

Consumer Description

IN APPROXIMATELY A FIVE WEEK PERIOD, MY TRUCK HAS FAILED TO START TWICE AND DIED ONCE AS I CROSSED A BUSY INTERSECTION. BOTH TIMES THE TRUCK FAILED TO START, THE DEALER INSTALLED A NEW FUEL PUMP, (NOW ON MY THIRD PUMP) AND AFTER THE VEHICLE DIED IN THE INTERSECTION WHILE MOVING ABOUT 20 MPH, A NEW DISTRIBUTOR CAP AND ROTOR WAS INSTALLED BUT THE FAILURE COULD ALSO BE FUEL PUMP RELATED. IN BOTH CASES THE MECHANIC STATED ON THE REPAIR ORDER THAT THE WIRING HAD SHORTED OUT. THE SERVICE MANAGER INDICATES THAT HE HAS NO SOLUTIONS AND THIS IS NOT AN UNCOMMON OCCURANCE. THE FACT THAT ONE NEVER KNOWS IF HE WILL SUCCESSFULLY MAKE IT ACROSS SEVERAL LANES OF TRAFFIC WITHOUT THE ENGINE QUITTING IS INHERENTLY UNSAFE. A CALL TO CHEVROLET CUSTOMER SERVICE INDICATES THAT THEY ARE VERY SORRY BUT THEY REALLY DON'T KNOW JUST WHAT TO TELL ME.

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