NHTSA Complaint #705020 — 1992 MERCURY SABLE

IN APRIL 1996 WINDSHIELD WIPERS WOULD STOPPED WORKING IN RAIN AND ICE STORMS. WE HAD TO PULL OFF OF THE HIGHWAY MANY TIMES TO TRY TO CLEAN THE WINDOWS WHILE ON A COUPLE DIFFERENT TRIPS. THEY WOULD STOP ANYWHERE ON THE WINDSHIELD. IN DECEMBER 1996, FED UP TOOK CAR INTO THE FORD DEALER. THE DEALER COULD NOT FIGURE OUT WHAT WAS WRONG AND DIAGNOSED THE STEERING COLUMN/DASH SWITCH ASSEMBLY AND REPLACED THE SWITCH-MULTI-FUNCTION/WINDSHIELD WIPER ASSEMBLY. I LEFT THE DEALER, WAS CAUGHT IN RAIN AND THE WIPERS DID NOT WORK AGAIN. THE FORD DEALER HAD ME RETURN THE NEXT WEEK. THEY STILL COULD NOT FIND ANYTHING WRONG. I THEN WAS ABLE TO FIND SOMEONE WHO COULD HELP SOME AND REPLACED THE WIPER MOTOR. THIS SEEMED TO LESSEN THE PROBLEM. HOWEVER, THE WIPERS STILL STOP WHERE THEY WANT TO ON THE WINDSHIELD. I AM HOPING THAT AFTER HEARING THE NEWS ABOUT THE 1993 AND 1994 MERCURY SABLE WIPER PROBLEM THAT SOMEONE HAS ARRIVED AT A RESOLUTION TO THIS PROBLEM AND, CAN ASSIST AND POSSIBLY COMPENSATE FOR MY EXPENSES IF THIS WAS A MANUFACTURER'S PROBLEM. WHEN I SPOKE TO MERCURY IN FEBRUARY FOR THE LATEST RECALL THEY STATED THERE HAS NOT BEEN ANY REPORTS ON THE WIPER PROBLEM. PLEASE LET ME KNOW MY NEXT STEP, IF ANY. THANK YOU, JANICE L. ROWLAND. *AK