NHTSA Complaint #705015 — 1995 FORD WINDSTAR

ENGINE AND ENGINE COOLING:ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	705015
Vehicle	1995 FORD WINDSTAR
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	March 4, 1999
Date Filed	March 28, 1999
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	IA

Consumer Description

RECEIVED A LETTER FROM FORD JUNE, 1998 STATING THAT PREMATURE FAILURE OF HEAD GASKETS MAY OCCUR. THEY WOULD PAY FOR THIS IF VAN IS LESS THAN 5 YRS OLD OR HAS LESS THAN 60,000 MILES OR IF HEAD GASKET FAILS BETWEEN JUNE, 1998 & DECEMBER, 1998. OUR VAN HAD 89,000 MILES & HEAD GASKET FAILED MARCH 3, 1999. FORD WOULD NOT PAY. I CALLED FORD CUSTOMER SERVICE DEPT. 03/28/99. THEY SAID THAT OUR ONLY RECOURSE IS TO WAIT TO SEE IF FORD ISSUES ANOTHER NO-CHARGE WARRANTY FOR THIS COVERAGE. THANK YOU FOR YOUR ATTENTION TO THIS MATTER. *AK

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