NHTSA Complaint #704657 — 1994 TOYOTA CAMRY

ALL ROUTINE MAINTENANCE ON THIS CAR WAS DONE BY MYSELF. ALL FLUIDS, FILTERS ETC., WERE CHANGED IN ACCORDANCE WITH TOYOTA'S MAINTENANCE SCHEDULE EITHER ON SCHEDULE OR AHEAD OF SCHEDULE. BECAUSE I DIDN'T HAVE A RECEIPT FOR TRANSMISSION FLUID AND FILTER CHANGES WHICH I PERFORMED MYSELF SINCE VEHICLE WAS NEW, TOYOTA IS REFUSING TO HONOR THE 5 YEAR, 60,000 MILE WARRANTY. IT WOULD BE OBVIOUS TO ANYONE WHO LOOKED AT MY CAR THAT IT HAS IN FACT, BEEN WELL MAINTAINED. IT IS 6 YEARS OLD, STILL LOOKS LIKE NEW INSIDE AND OUT AND ALL OTHER FLUIDS ARE CLEAN AND BEEN REGULARLY CHANGED AS WELL. I PURCHASED A TOYOTA BECAUSE OF THE VEHICLE AND COMPANY REPUTATION. I THINK IT'S FAIRLY OBVIOUS WHAT I FEEL ABOUT TOYOTA'S SERVICE REPUTATION AT THIS POINT. I HAVE SENT SEVERAL REGISTERED LETTERS TO ALL COMPANY EXECS, CEOS, ETC. ALSO, THE BETTER BUSINESS BUREAU, THE DEPT. OF CONSUMER AFFAIRS, ACTION LINE HERE IN CHARLESTON AS WELL AS A FEW OTHERS. THANKS TO ALL FOR LISTENING.