NHTSA Complaint #703810 — 1993 MERCURY SABLE

2 OUT OF 4 ENGINE MOUNTS HAVE BROKEN, POSING A POTENTIAL HAZARD AS NOW THE MOTOR WILL LIFT OFF OF THE MOUNTS DURING ACCELLERATIONA ,POTENTIALLY POSING STEERING / HANDLING PROBLEMS. WE HAVE CONTACTED FORD MULTIPLE TIMES WITH NO SUCCESS, WE WERE FIRST TOLD THAT THERE WAS A RECALL BUT THAT IT EXPIRED IN 1996. THEN WE ATTEMPT TO GAIN SATISFACTION FROM A LOCAL DEALERSHIP AND WERE TOLD THAT THE RECALL WAS STILL ACTIVE BUT THAT OUR VIN WAS NOT LISTED IN THEIR DATABASE AS QUALIFYING. IT WOULD SEEM TO ME THAT VIN NUMBERS ASIDE, IF THE CAR SUFFERS FROM THE SAME AFFLICTION IT SHOULD BE COVERED BY FORDS RECALL. I AM VERY FRUSTRATED IN OUR EFFORTS TO GAIN SATISFACTION FROM FORD AND FEEL STRONGLY THAT THIS IS A DESIGN DEFECT THAT THE MANUFACTURER SHOULD PAY TO CORRECT. ANY ASSISTANCE THAT YOU COULD PROVIDE WOULD BE GREATLY APPRECIATED.