NHTSA Complaint #702651 — 1997 NISSAN PATHFINDER

SINCE THE DAY I PURCHASED THIS VEHICLE I HAVE HAD NOTHING BUT HEADACHES WITH IT AND THE DEALERSHIP. I PURCHASED, MY SECOND, NISSAN PATHFINDER FROM JOHN ELWAY NISSAN IN DECEMBER OF 1997. FROM THAT MOMENT ON I HAVE BE LIVING A NIGHTMARE. I SPENT OVER 8 HOURS IN THE DEALERSHIP TRYING TO GET MY ORIGINAL CAR (VW JETTA) BACK SO I COULD JUST LEAVE AND NOT GET THE PATHFINDER I HAD TEST DRIVEN. THE DEALERSHIP, SALESMAN, HAD MY KEYS AND KEPT THEM FROM ME AND CONTINUED TO WORK A DEAL SO THAT HE COULD GET ME INTO THE NEW PAHTFINDER. I TOLD HIM, SEVERAL TIMES, THAT I JUST WANTED TO GET MY KEYS AND GO. I HAD NO INTENTION OF PURCHASING A CAR THAT DAY, ALL I WANTED TO DO WAS TEST DRIVE A FEW CARS AND CHECK OUT ALL MY OPTIONS. HOWEVER, THIS DID NOT HAPPEN, AS I SAID THEY CONTINUED TO KEEP ME THERE FOR 8+HOURS. WHEN THEY FINALLY PULLED MY NEW PATHFINDER AROUND, IT WAS NOT THE ORIGINAL CAR I HAD TEST DRIVEN AND I WAS THROUGHLY UPSET. IT WAS LATE AND I WAS TIRED, MY BOYFRIEND AND HIS SON MET ME THERE. I TOLD THEM I WAS BEAT AND NEEDED TO GO HOME. SO WE LEFT AND DECIDED I WOULD GO BACK ON MONDAY MORNING,UTILIZED MY OPTION OF RETURNING THEIR CAR WITH IN 2 BUSINESS DAYS AND GETTING MINE BACK WITH NO OBLIGATIONS. THIS BEGAN THE NIGHTMARE ALL OVER, ONCE AGAIN! THEY TOLD ME I HAD WAIVED MY RIGHT TO RETURN THE CAR, SHOWED MY A PAGE IN WHICH I INITALED STATING I WAIVED MY RETURN POLICY. I THEN POINTED OUT TO THEM THAT AFTER BEING IN THEIR SHOWROOM FOR OVER 8 HOURS, I WAS GOING THROUGH ALL KINDS OF PAPER WORK AND SIGNING WHERE I WAS TOLD TO SIGN, NEXT TO OR ON THE YELLOW HIGHLIGHTED MARKS. THE OPTION OF WAIVING MY RIGHT TO RETURN THE CAR WAS ONLY HIGHLIGHTED IN ONE SPOT, THAT WAS TO WAIVE MY RIGHT, INSTEAD OF BEING HIGHLIGHTED IN BOTH SPOTS, GIVING MY THE OPTION TO RETURN OR DENY. I QUCIKLY POINTED OUT THAT THIS WOULD NOT HOLD UP IN A COURT OF LAW, THEY HAD BAITED ME AND I WOULD HAVE NO HESITATION TO TAKE IT TO COURT AND FIGHT IT. THEY GENEREAL MANAGER WAS NOW BROUGHT INTO.