NHTSA Complaint #702612 — 1999 DODGE RAM

SUSPENSION issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	702612
Vehicle	1999 DODGE RAM
Component	SUSPENSION
Date Filed	January 26, 1999
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

WHEN DRIVING 55MPH ON FREEWAY TRUCK VIBRATES SO BADLY YOU GET A HEADACHE. TWO DIFFERENT DEALER'S SERVICE DEPTS. SAY IT IS A PROBLEM WITH 99'S AND THERE IS NO FIX. AN OUTSIDE EXPERT GOT HEADACHE, AND SAID TRUCK IS NOT DRIVEABLE. APPARENTLY, 1 IN 5 CUSTOMERS CAME BACK WITH THIS SAME COMPLAINT. THE DEALERS JUST TOLD THEM THATS THE WAY IT IS. DO A TEST ON CONCRETE FREEWAY ON THESE TRUCKS AND YOU'LL SEE FOR YOURSELF. APPARENTLY, CHRYSLER IS NOT ADMITTING THERE IS A PROBLEM BECAUSE THEY DON'T WANT A RECALL. THE PEOPLE WHO DO COME BACK AND COMPLAIN, THE DEALER SEND A GUY TO DRIVE WITH THE CUSTOMER TO CONVINCE THEM THAT IT IS NORMAL AND THAT'S THE WAY IT IS. I KNOW ALL THIS BECAUSE MY HUSBAND IS A MECHANIC (25 YEARS) AND HE KNOWS A COUPLE OF MECHANICS AT CHRYSLER. *AK

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