NHTSA Complaint #702429 — 1994 MERCURY SABLE

VISIBILITY:WINDSHIELD WIPER/WASHER issue reported to NHTSA

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Complaint Details

ODI Number	702429
Vehicle	1994 MERCURY SABLE
Component	VISIBILITY:WINDSHIELD WIPER/WASHER
Date Filed	January 21, 1999
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MA

Consumer Description

INTERMITTENT SWITCH. SAME PROBLEM BEFORE DURING WARRANTY PERIOD, WHEN DEALER REPLACED SWITCH. SAME PROBLEM ON ANOTHER, 1992, VEHICLE OF SAME TYPE. DEALERS ACKNOWLEDGE REGULAR FAILURE/COMPLAINTS ON THESE SWITCHES. DEALER, REGIONAL OFFICE, AND FORD CUSTOMER ASSISTANCE CENTER REFUSE TO REPLACE SWITCH EXCEPT AT FULL CHARGE OF NEARLY $200. SUDDEN LOSS OF VISIBILITY DUE TO POOR DESIGN/DEFECTIVE EQUIPMENT IS A MAJOR SAFETY ISSUE!

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