NHTSA Complaint #702150 — 1999 FORD WINDSTAR

THERE ARE TWO PROBLEMS WITH THE HORN IN THE 1999 WINDSTAR. FIRST, THE HORN REQUIRES EXTRAORDINARY PRESSURE IN ORDER TO GET IT TO SOUND. THIS IS VERY DANGEROUS IN AN EMERGENCY SITUATION WHERE ONE NEEDS A QUICK SOUNDING OF THE HORN. SECOND, A LARGE AREA OF THE STEERING WHEEL WHERE ONE WOULD EXPECT TO BE ABLE TO SOUND THE HORN DOES NOT SOUND IT. SPECIFICALLY, THE AREA MOST LIKELY PRESSED IN AN EMERGENCY, THE UPPER PORTION OF THE CENTER OF THE WHEEL, HAS NO HORN ACTION. THE PART OF THE WHEEL TO WHICH I AM REFERRING IS TOP OF THE CENTER "HUB AREA" WHICH FACES THE DRIVER. I TOOK THE WINDSTAR TO CAMPUS FORD, OKEMOS, MICHIGAN. THE SERVICE DEPARTMENT TOLD ME THAT THERE WAS NOTHING THEY COULD DO BECAUSE "THEY ALL WORK THAT WAY." IN MY OPINION, THE HORN PROBLEM, ESPECIALLY THE AREAS OF THE STEERING WHEEL HUB THAT HAVE NO HORN ACTION, REPRESENT A SAFETY HAZARD TO VEHICLE OWNERS.