NHTSA Complaint #701934 — 1997 FORD MUSTANG ENGINE AND ENGINE COOLING:ENGINE:GASOLINE

Complaint Details

ODI Number	701934
Vehicle	1997 FORD MUSTANG
Component	ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
Date of Incident	January 3, 1999
Date Filed	January 6, 1999
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

CAR HAD BEEN RUNNING HOT WITH ANIT-FREEZE IN ENGINE. CAR FINALLY OVER HEATED AND WAS TAKEN TO "BP GAS STATION, 4499 ROSWELL RD., ATLANTA GA 30342, 404/255-5341 OR 404/252-8204 CHUCK ALLEN MANAGER " MR. ALLEN 1ST SAID TIMING GASKET FAILED & WOULD COST $200 TO FIX. THEN WHEN HE REMOVED TIMING COVER FOUND A MAJOR CRACK IN IT NEXT TO A BOLT HOLE, "STRESS POINT" & THAT IT WOULD COST OVER $500 TO FIX NOW. ALSO STATED THAT THIS FAIRLY NEW CAR WITH LOW MILES SHOULD NOT BE HAVING THIS KIND OF PROBLEM AND THAT IT IS MORE THAN LIKELY A DEFECT FROM MANFACTURER. CAR HAD BEEN TO "BANNER FORD, 1665 SCOTT BLVD, DECATUR GA 30033, 404/633-4005, STEPHEN C. WATSON, SR." ON 08/18/98 WITH 34,143 MILES "CAR STILL UNDER A 3Y/36M WARRANTY" FOR RUNNING HOT & STALLING IN TRAFFIC. THEY REPLACED FULE GAGE TANK UNIT, BUT SHOULD HAVE NOTICED OIL & ANTI-FREEZ DRIPPING DID NOTHING. 10/24/98 CAR BACK TO BANNER 36,440 MILES "440 MILES OVER WARRANTY" - THEY GAVE AN OIL CHANGE & TOP OFF FLUIDS AGAIN THE FACT THAT THE CAR IS DRIPPING OIL & ANTI-FREEZE HAS NOT BEEN EITHER NOTICED OR JUST NOT MENTIONED & REPORTED. TWO MONTHS LATER THE ENGINE FINALLY GIVES OUT AND THE CARS IS "2,100 MILES" OVER WARRANTY & THE DEALERSHIP, TIDWELL, WHERE PURCHASED "SVC MANAGER" SAYS I'M OUT OF LUCK AND WITH AN ATTITUDE! COULD YOU PLEASE INVESTIGATE OR ADVISE ME, SINCERELY,.......SHELBY PEASE

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