NHTSA Complaint #701376 — 1994 FORD TAURUS

I KNOW OF ONCE WHEN THE SECOND OWNER HAD THIS SAME PROBLEM AND HE HAD THE FUEL PUMP REPLACED. WE HAVE HAD THIS PROBLEM TWICE OURSELVES, AND HAVE HAD TO HAVE THE FUEL PUMP REPLACED BOTH TIMES. IT FAILED THE FIRST TIME WHILE I WAS AT THE GROCERY STORE IN 1997. THE SECOND TIME, I WAS ON THE HIGHWAY JUST AS I TRIED TO ACCELERATE FROM A STOP LIGHT. THERE I WAS, IN THE MIDDLE OF HWY 25. BEFORE WE GOT IT FIXED THE SECOND TIME AND BEFORE WE FOUND OUT WHAT WAS REALLY GOING ON, MY SON HAD VEHICLE QUIT ON HIM IN A VERY BUSY INTERSECTION OF ST. CLOUD, AND AGAIN ON HIS WAY BACK WHILE DRIVING ON HWY 10. YOU CAN BE GOING DOWN THE ROAD AND THE CAR WILL QUIT RUNNING. YOU CAN RESTART IT WITHOUT IT QUITING ON YOU AGAIN. WHEN DISCUSSED WITH PREVIOUS OWNER HE TOLD US WHAT TO LOOK FOR BECAUSE THE PERSON HE TOOK IT TO TOLD HIM THAT IT WAS A PROBLEM WITH THE '94 SHO'S BUT THAT NO RECALL HAD EVER BEEN DONE. WE WERE TOLD NOT TO LET THE CAR'S GAS GET BELOW 1/4 IN THE WARM WEATHER BECAUSE THAT IS WHAT CAUSES THE FUEL PUMP TO FAIL. WE WERE TOLD IT IS AN ENGINEERING DESIGN PROBLEM THAT CAN'T BE FIXED. THAT WE WILL HAVE TO LIVE WITH REPLACING THE FUEL PUMP EVERY SUMMER. I CALLED FORD, THEY SAID NO RECALLS HAVE BEEN MADE. I CALLED A DEALER ON TECHNICAL PAPERS REGARDING THIS,- THEY SAID THEY HAD NO PAPERS REGARDING IT AND THAT I SHOULD CHANGE THE FUEL FILTER EVERY 25,000 TO 30,000 MILES. I HAVE DRIVEN MY OTHER VEHICLES AND NEVER HAD THIS HAPPEN BEFORE.