NHTSA Complaint #700861 — 1995 FORD ESCORT

SOME TIME IN MID SEPTEMBER 1998 THE TRACKING ON THE DRIVER SIDE AUTOMATIC SEATBELT BROKE. ABOUT 4 WEEKS LATER THE MOTOR FOR THE SEATBELT WENT. THEN ABOUT 3 WEEKS AGO THE PASSENGER SIDE SEATBELT STARTED JAMMING IN IT'S TRACKS. I HAVE CONTACTED MY SERVICE REP, AND HE SAID HE WOULD TALK TO THE DISTRICT MANAGER. WHEN I CONTACTED HIM AGAIN, I WAS TOLD THEY WOULDN'T HELP ME. I HAVE ALSO CONTACTED FORD MOTOR CORP ON TO SEPERATE OCCATIONS. I'M TOLD THE COST TO REPLACE MY SEATBELTS (BOTH DRIVER AND PASSENGER SIDES) WILL BE $760.00, AND THAT IT IS MY RESPONSBILITY. I STATED THAT THIS WAS A BASIC SAFTEY FEATURE AND THAT I SHOULDN'T HAVE TO PAY TO GET IT FIXED. I WAS TOLD BY ALL THOSE THAT I CONTACTED, THAT SINCE MY WARRANTY WAS UP THEY WOULDN'T PAY FOR THE REPLACEMENT.