NHTSA Complaint #700684 — 1992 MERCURY SABLE

WE HAVE HAD NUMEROUS AND EXTENDED REPAIRS ON THIS VEHICLE. THE DEALERTELLS US THAT THIS VEHICLE IS NOT LISTED UNDER THE RECALL NOTICES, HOWEVER, REPLACEMENTS HAVE BEEN MADE ON MOTOR MOUNTS, STRUTS, BRACKETS, AS WELL AS OTHER SITUATIONS. FORD CORP. WILL NOT ASSIST US. WE TAKE EXCELLENT CARE OF OUR VEHICLES AND PARTS JUST SEEM TO CORRODE AND FALL OFF. WE FEEL WE ARE ENTITLED TO SOME FORM OF COMPENSATION. $4,000 IN REPAIRS ALONE IN THE PAST 6 MONTHS. PRIOR WE HAVE HAD MAJOR BRAKE REPAIRS INCLUDING SEIZED CALIPERS ON BOTH SETS AND BRAKE BOOSTER CABLE, COOLING SYSTEM FAILURES, HEAD GASKET FAILURES, BALL JOINTS, SPRINGS/COILS, STRUTS, ETC. I DO NOT UNDERSTAND WHY THIS VEHICLE IS NOT UNDER RECALL NOTICES, WHEN ALL INDICATIONS POINT TO THE FACT THAT IT IS AND WE ARE HAVING DIFFICULTIES IN THOSE AREAS. PLEASE ASSIST US IN ANY WAY POSSIBLE. WE DID GO THROUGH A REVIEW PROCESS WITH FORD AND THEY ARE NOT WILLING TO ASSIST US. THE DEALER FELT THEY COULD HAVE GIVEN US SOMETHING TOWARDS A NEW PURCHASE. HE ALSO SAID OUR ONLY RECOURSE IS TO GO THROUGH THE LEGAL CHANNELS. WE ARE AT A POINT THAT WE HAVE PUT SO MUCH MONEY INTO THE VEHICLE THAT OUR RESOURCES ARE LIMITING IN THE PURCHASE OF ANOTHER CAR.