NHTSA Complaint #700491 — 1997 JEEP CHEROKEE

UNKNOWN OR OTHER issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	700491
Vehicle	1997 JEEP CHEROKEE
Component	UNKNOWN OR OTHER
Date of Incident	December 12, 1997
Date Filed	November 10, 1998
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	GU

Consumer Description

THERE IS A CLUNKING NOISE IN THE FRONT CHASSIS WHEN THE VEHICLE COMES TO A STOP AND WAS REPORTED TO THE DEALER. THEIR ATTEMPTED FIX WAS FOR THEIR REPAIR SHOP TO 'TURN' THE FRONT ROTORS. THE NOISE REMAINS AND I AM SHOCKED THAT THE LIFE OF MY BRAKE ROTORS WERE SHORTENED AS AN ATTEMPTED FIX. I AM AFRAID TO TAKE MY VEHICLE BACK FOR THAT KIND OF REPAIR. THE TAILGATE WOULD NOT SECURELY LATCH AND WITHOUT A WORKING 'TELL-TALE' DOOR AJAR WARNING INDICATOR, THE EXHAUST SMELL AND RATTELING NOISE WAS AN ALERT TO THE PROBLEM. THE DEALER TELLS ME THE DRIVERS SIDE FRONT OF THE VEHICLE HAS TO BE TAKEN APART FOR THEM TO CORRECT THE LOOSE HINGE PROBLEM ON THE DRIVERS DOOR. I HAVE SERIOUS DOUBTS ABOUT THE REPAIR CAPABILITY OF THIS DEALERS REPAIR SHOP AND THE USEFULLNESS OF THE CHRYSLER WARRANTY. CAN YOU HELP? THERE ARE MORE CONCERNS BUT THESE ARE MOST IMPORTANT AT THIS TIME. THANK YOU FOR LISTENING, /S/ EMORY TANOS

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