NHTSA Complaint #700331 — 1998 DODGE GRAND CARAVAN

WE BOUGHT THIS CAR BRAND NEW. IT VIBRATED WHEN WE TEST DROVE IT.THE DEALER SAID IT JUST NEEDED THE TIRES BALANCED. WE HAVE HAD THIS CAR IN THE SHOP MANY TIMES OVER THE COURSE OF THE YEAR. IT VIBRATES TERRIBLY AT 45 MPH. THE DISTRICT MANAGER FOR ORLANDO ZONE CHRYSLER PLYMOUTH DROVE THE CAR AND VERIFIED THE VIBRATION. SHE HAS DOCUMENTED THIS PROBLEM AND OPENED A FILE NUMBER. HOWEVER, WE ARE STILL IN LIMBO AS TO WHAT COURSE OF ACTION TO TAKE OR WHAT CHRYSLER WILL DO TO FIX THIS PROBLEM. WE RENTED A 1998 GRAND CARAVAN IN ANOTHER STATE. IT VIBRATED TERRIBLY AT 45 MPH. THEN ONE DAY IN A PARKING LOT, A WOMAN STOPPED ME(SHE HAD JUST BOUGHT A CAR LIKE OURS) AND SHE ASKED ME IF I HAD VIBRATION AND CHUGGING PROBLEMS. I THINK THERE IS SOMETHING WRONG WITH THE ENGINE/TRANSMISSION OF THESE CARS. I WOULD LIKE TO KNOW IF YOU HAVE ANY INFORMATION ABOUT THIS OR KNOW WHAT CAN BE DONE ABOUT IT. WHILE IT MAY NOT BE LIFE THREATENING, IT IS A REAL NUISANCE. EVERYTHING IN MY NEW CAR RATTLES...BECAUSE IT SHAKES SO BADLY. THE SERVICE MANAGER AT FRANK GRIFFIN DEALERSHIP SAYS ANOTHER CUSTOMER IS HAVING THE SAME PROBLEM WITH HIS 1998 CARAVAN. ANY INFORMATION YOU HAVE REGARDING THIS WILL BE MOST APRPECIATED. THANK YOU.