NHTSA Complaint #700065 — 1995 FORD WINDSTAR

THE VEHICLE WAS PURCHASED USED AND ONLY HAD 35000 MILES ON IT AT TIME OF PURCHASE JUNE 1997. SINCE PURCHASE, IT HAS NEVER SHOWN OVERHEATING. THE HEAD GASKET SHOWED ZERO COMPRESSION AT A SHOP WE TOOL IT IN TO, MEANING IT FAILED. WE HAD THE VEHICLE TOWED TO AL PACKER WEST IN ROYAL PALM, FLORIDA TO EFFECT REPAIR. THE REPAIR PERSON IN SERVICE TOLD US THEY WOULD COVER THE REPAIR COST AND ALL INCIDENTAL COSTS. WE HAD TO RENT A SMALL DODGE NEON FOR A 2 WEEK PERIOD, $300.00 BIL. FORD SAYS THEY WILL NOT COVER THE CAR RENTAL. THEY DID COVER THE ENGINE GASKET AND VALVE REPAIR, ALTHOUGH WE WERE TOLD THEY WOULD ALSO COVER ALL INCIDENTALS. AL PACKER WEST TOLD US THAT THE REPAIR PERSON WE HAD DEALT WITH, TONY, WAS NO LONGER WITH THE COMPANY. AL PACKER ORIGINALLY TOLD US THE VAN WOULD BE READY ON TUESDAY OCTOBER 20, BUT IT WAS NOT READY UNTIL THE 22ND OF OCTOBER. SO, THIS INCREASED THE RENTAL CHARGES ON THE DODGE NEON THAT WE HAD TO RENT. AL PACKER WEST OWES US COST OF THE RENTAL CAR, OR A PORTION THEREOF, BASED ON OUR UNDERSTANDING ON THE TYPE OF REPAIR THAT WAS DONE. TIM CASH 1409 GEORGIA AVENUE WEST PALM BEACH, FL 33401 TEL 561 833-6142 E-MAIL [email protected] *MJS