NHTSA Complaint #568508 — 1997 JEEP GRAND CHEROKEE

THE CONSUMER TOOK THE VEHICLE TO THE DEALER TO HAVE RECALL 02V-053 PERFORMED FOR THE SHIFTER LEVER, AFTER THE INSTALLATION WAS COMPLETED, THE CONSUMER NOTICED THE SHIFTER WAS STIFF BUT LEFT THE DEALER ANYWAY. THE CONSUMER STATED THAT SHE COULDN'T DRIVE THE VEHICLE LIKE THIS. THE CONSUMER CALLED JEEP EAGLE AND WAS TOLD THAT MAYBE IT NEEDED FURTHER ADJUSTMENT. THE CONSUMER HAD GONE BACK TO THE SERVICE DEPARTMENT WHO HAD PERFORMED THE RECALL, AND WAS TOLD THAT EVERYTHING WAS CORRECT. THE CONSUMER WAS GIVEN THE OPTION TO REMOVE THE RECALL AND RETURN THE VEHICLE TO ITS ORIGINAL CONDITION. (THE CONSUMER COULDN'T IMAGINE USING TWO HANDS TO SHIFT, SO SHE OPTED FOR THE CHANGE) THE CONSUMER PICKED UP THE VEHICLE LATER AND THEN NOTICED THAT IT IS NOW LOOSE COMPARED TO ITS ORIGINAL CONDITION. THE CONSUMER(S) WERE TOLD THAT WHAT THEY PERCEIVED AS LOOSE WAS COMPLETELY FUNCTIONAL AND OKAY TO DRIVE. THE CONSUMER(S) HAVE HAD A NUMBER OF CONCERNS WITH THE STIFF SHIFTING RELATED TO THE RECALL. *SCC *JB