NHTSA Complaint #564358 — 1993 FORD EXPLORER

CONSUMER RECEIVED A LETTER FROM MANUFACTURER REGARDING TIRE REPLACEMENT AS A PRECAUTIONARY MEASURE BECAUSE OF POSSIBLE TIRE FAILURES IN THE FUTURE, CONSUMER WENT TO THE LOCAL FORD DEALER AND WAS INFORMED THERE WERE NO TIRES IN STOCK BUT TO KEEP CHECKING BACK, AFTER SEVERAL MONTHS OF CHECKING CONSUMER DECIDED TO GO SOMEWHERE ELSE, THE LOCAL DEALER TOLD CONSUMER TO GO AHEAD AND PURCHASE ACCEPTABLE REPLACEMENT TIRES FROM ANOTHER DEALER AND BRING THE RECEIPT AND DOT CODES FOR THE TIRES BACK TO THEM AND THEY WOULD PROCESS AND SUBMIT THE REFUND FOR REQUEST, AFTER NOT HEARING ANYTHING FROM THE LOCAL DEALER FOR MORE THAN 10 WEEKS CONSUMER CONTACTED THE DEALER AND WERE TOLD THAT THE INFORMATION WAS NEVER SUBMITTED AND THE CONSUMER NEEDED TO CONTACT A FIRESTONE DEALER, CONSUMER THEN CONTACTED FIRESTONE AND WAS INFORMED THAT IT WAS TOO LATE AND THAT THE DEADLINE FOR REIMBURSEMENT WAS AUGUST 29, 2001, CONSUMER FEELS HE SHOULD NOT BE PENALIZED BECAUSE OF THE MISCOMMUNICATION WITH THE LOCAL FORD DEALER, CONSUMER IS REQUESTING REIMBURSEMENT FOR THE REPLACEMENT COST OF THE 3 WILDERNESS ATX TIRES, CONSUMER STATED PREVIOUSLY, TIRE EXPERIENCED A BLOWOUT WHICH CAUSED THE VEHICLE TO LEAVE THE ROADWAY WHICH RESULTED IN SEVERAL THOUSAND DOLLARS OF DAMAGE, FIRESTONE WILDERNESS RADIAL ATX TIRES, P23575R15 M/S, CAMPAIGN 00T005. *JB