NHTSA Complaint #564286 — 1998 FORD WINDSTAR

CONSUMER STATED THAT UPON RECEIVING A SAFETY RECALL FOR SPRING COIL REPLACEMENT, RECALL #01V199000, CNSUMER CALLED THE DEALER TO ASK IF SHE COULD ORDER THE SPRING COILS TO HAVE THEM READY FOR THE APPOINTMENT, DEALER TOLD HER THAT WAS IMPOSSIBLE, CONSUMER MADE APPOINTMENT AND WENT TO THE DEALER TO FIX THE RECALL REMEDY, DEALER TOLD HER THAT A SPRING COIL REPLACEMENT WAS UNNECESSARY IN NASHVILLE, INSTEAD OF FOLLOWING THE RECALL INSTRUCTION FROM FORD THEY INSTALLED PROTECTIVE SHIELDS WHICH CAUSED CRUNCHING SOUNDS OVER THE SMALLEST BUMP, WHEN TURNED THE WHEEL TO THE RIGHT THE TIRE MADE SOUNDS OF HEAVY FRICTION, CONSUMER BELIEVES THE TWO TIRE BLOW OUT THAT SHE HAS EXPEREINCED HAS SOMTHING TO DO WITH THE SHIELDS THAT WERE INSTALLED ON VEHICLE, AND THE DETERIORATION OF THE DRIVERS SIDE TIRE FROM WHAT APPEARS TO BE CONSTANT FRICTION AND RUBBING, HOWEVER, CONSUMER NEEDS THE SHIELDS TO BE REMOVE AND THE PROBLEM TO BE CORRECTED AS QUICKLY AS TRUE TO THE ORIGINAL RECALL SPECIFICATION AS POSSIBLE. *YD