NHTSA Complaint #564221 — 1998 FORD CONTOUR

CONSUMER HAD RECALL(01V23000) REPAIRS PERFORMED AND WAS INFORMED BY FORD THAT SHE WAS ENTITLED TO A REFUND, CONSUMER HAS CONTACTED MANUFACTURER ON 3 OCCASIONS AND WAS TOLD THAT A CHECK HAD BEEN ISSUED, AFTER NOT RECEIVING A CHECK FOR 3 WEEKS, CONSUMER WAS INFORMED TO CONTACT THE DEALER WHERE THE REPAIRS WERE MADE, THE DEALERSHIP INFORMED CONSUMER THAT A CHECK HAD NOT BEEN ISSUED BECAUSE FORD WAS NOT AUTHORIZING THE REFUND, FORD STATED THE DEALER DID NOT GO THROUGH THE PROPER CHANNELS TO BE REIMBURSED, THE DEALER THEN TOLD CONSUMER THEY WOULD REIMBURSE HER AND TRY TO GET THE MONEY BACK FROM FORD, HOWEVER CONSUMER STILL HAS NOT RECEIVED A REFUND.*JB