NHTSA Complaint #563090 — 2001 JEEP GRAND CHEROKEE

CONSUMER REQUESTED THAT FACTORY RUNNING BOARDS BE INSTALLED IN THE VEHICLE FOR MEDICAL REASONS, WHICH WERE PROMISED BY THE DEALERSHIP AT THE TIME OF PURCHASE, HOWEVER WHEN CONSUMER ARRIVED TO PICKED UP THE VEHICLE, THE RUNNING BOARDS HAD NOT BEEN INSTALLED, BUT THE DEALER HAD INSTALLED WHAT WAS CALLED SIDE STEPS, WHICH WERE THEN INSTALLED INCORRECTLY, CONSUMER WAS INFORMED THAT NEW HOLES WOULD BE DRILLED TO MAKE THE SIDE STEPS STRAIGHT, WHEN THE VEHICLE WAS BROUGHT BACK OUT THE SIDE STEP WERE STILL CROOKED AND IT LOOKED AS THOUGH SOMEONE HAD TAKEN A HAMMER AND POUNDED ON THE EDGE TO STRAIGHTEN IT OUT, CONSUMER WAS INFORMED TO TAKE THE VEHICLE HOME AND SHE WOULD BE CALLED WHEN THE RUNNING BOARD CAME IN, CONSUMER WAS NEVER CONTACTED AND WHEN SHE FINALLY SPOKE TO SOMEONE, SHE WAS TOLD THAT ONCE THE VEHICLE IS DRIVEN OFF THE LOT, SHE HAS THEN ACCEPTED THE TERMS AND CONDITIONS OF VEHICLE, CONUSMER STATES SHE STILL HAS NOT RECEIVED THE FLOOR MATS, CARGO COVER OR THE SECOND IGNITION KEY THAT WAS PROMISED IN THE CONTRACT.*JB