NHTSA Complaint #560826 — 1996 FORD EXPLORER

CONSUMER RECEIVED RECALL NOTIFICATION (00V402000) CONSUMER THEN TOOK VEHICLE TO HIS OWN PERSONAL MECHANIC WHO PERFORMED THE WORK, CONSUMER THEN TOOK THE SERVICE INVOICE AS WELL AS RECALL NOTIFICATION INTO DEALERSHIP, THE DEALERSHIP THEN INSPECTED THE VEHICLE TO VERIFY THAT THE PROPER REPAIR HAD BEEN DONE, CONSUMER WAS THEN TOLD THAT THE PAPERWORK WOULD BE PROCESSED FOR REIMBURSEMENT, BUT CONSUMER NEVER HEARD BACK FROM DEALERSHIP, CONSUMER THEN CONTACTED DEALERSHIP AND WAS TOLD THAT HIS REQUEST FOR REIMBURSEMENT WAS NOT PROCESSED BECAUSE THE VEHICLE IDENTIFICATION NUMBER WAS NOT LISTED ON THE INVOICE, CONSUMER THEN WENT BACK TO HIS MECHANIC AND OBTAINED THE ADDITIONAL INFORMATION THAT WAS NEEDED, CONSUMER WAS THEN TOLD BY DEALERSHIP THAT THEY WOULD NOW PROCESS REIMBURSEMENT REQUEST BUT WAS NOT SURE IF MANUFACTURER WOULD APPROVE REQUEST EVEN WITH THE ADDITIONAL INFORMATION, CONSUMER IS SEEKING ASSISTANCE WITH REIMBURSEMENT IF DENIED. *JB