NHTSA Complaint #559330 — 1997 FORD EXPLORER ENGINE AND ENGINE COOLING:ENGINE

Complaint Details

ODI Number	559330
Vehicle	1997 FORD EXPLORER
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	August 28, 2000
Date Filed	February 27, 2001
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

CONSUMER WAS INFORMED BY DEALER THAT THE CHAIN TENSIONER BROKE AND THE ENGINE NEEDED REPLACED, CONSUMER HAD USED ENGINE PUT IN VEHICLE, CONSUMER RECEIVED A LETTER (O00M12) EXTENDING THE WARRANTY ON THE CAMSHAFT CHAIN TENSIONER (00M12) AND LOWER INTAKE MANIFOLD GASKETS, IF ANY REPAIRS WERE PERFORMED BECAUSE OF A FAULTY CAMSHAFT CHAIN PRIOR TO DECEMBER OF 2000, FORD WOULD GIVE A FULL REIMBURSEMENT, THE USED ENGINE THAT WAS INSTALLED HAS THE SAME DEFECT AND CONSUMER IS REQUESTING A NEW ENGINE BE INSTALLED PLUS REFUND OF THE USED ENGINE, FORD STATED THEY WOULD NOT REPLACE THE ENGINE, ONLY GIVE REIMBURSEMENT FOR THE USED ENGINE. *SLC

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