NHTSA Complaint #11719738 — 2026 BMW X3

NHTSA Safety Complaint – Narrative VIN: [XXX] | Vehicle: 2026 BMW X3 | Purchase Date: December 2025 | Mileage at First Failure: 360 miles | Incident Date: January 14, 2026 | Crash: No | Injuries: No | Vehicle Moving: Yes I am filing this complaint regarding a serious, recurring defect in my 2026 BMW X3, purchased new in December 2025 in California. Defect: While driving at highway and surface street speeds, the instrument panel goes completely black without warning, causing me to lose visibility of vehicle speed, fuel level, warning indicators, navigation, and driver assistance displays while in motion — a direct safety hazard. Frequency: This occurs spontaneously on multiple occasions with no specific trigger and no audible alert. Repair History: The vehicle has been presented to an authorized BMW dealership in Berkeley, CA twice for this defect. Both attempts failed. Cumulative days out of service: 31. A replacement headunit ordered from Germany was promised by February 20, 2026 and has not arrived as of February 22, 2026. Systemic Defect: At least one other NHTSA complaint documents the identical failure in a 2025 BMW X3 — and that owner experienced the same blackout in a BMW X3 loaner vehicle, strongly indicating this is a systemic defect across the 2025/2026 X3 redesign. Safety Impact: Loss of the instrument panel eliminates speed monitoring and disables critical warning indicators, increasing collision risk — particularly at highway speeds. Relief Requested: I request NHTSA open a formal investigation into this defect across 2025/2026 BMW X3 models and compel BMW to identify the root cause and issue a recall or remedy if warranted. Additional Information: I have sent formal lemon law demand letters to the selling dealership and BMW of North America under the California Song-Beverly Consumer Warranty Act and am documenting all records accordingly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)